Reference

Privacy Policy for Your big89 Account

Q: How can I ask for a copy of my account data?

Send your request through live chat, WhatsApp or privacy@big89.club. We confirm ownership first, then prepare the account data we can share, such as profile details, wallet references and recorded privacy changes.

Q: Can I ask big89 to remove my data?

You can ask us to remove eligible account data through privacy@big89.club or live chat. Some transaction, security and dispute records may need to remain for a reasonable period where local law permits.

DANA, OVO, GoPay and QRIS wallet checks, device session logs, and account contact records are covered here so you know what we collect before you open your account.

Account data explainedWallet records coveredCookie choices statedSupport hours shown

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How We Treat Your Data

big89 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Your registration form gives us the account data needed to create, secure and service your wallet: name, phone number, email, login records and payment references. We use those details to verify your account, match DANA, OVO, GoPay and QRIS activity, answer privacy requests, stop duplicate access,

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and keep records required for account safety. Your access depends on local law, and our privacy handling follows the account relationship you choose to start with us. We do not sell your account profile. When we use cookies, they support session continuity, fraud checks, language preference
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and basic traffic measurement. You can ask us to correct, export or remove eligible data through the contact paths on this page after we confirm account ownership.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT PATHS

Three Ways to Ask Privacy Questions

Privacy requests need a clear route, not a generic inbox. We handle account-data questions through live chat, WhatsApp and email from 10:00 to 02:00 WIB, with identity checks before we discuss wallet…

Live chat Use the chat bubble after login from Account > Help. We ask for your registered phone or email, then handle privacy requests from 10:00 to 02:00 WIB without asking for your password.

WhatsApp Message our WhatsApp contact shown inside your account wallet. Send only the request topic and account name; we may ask you to confirm a recent DANA, OVO, GoPay or QRIS reference.

Email Email [email protected] if you need a written copy of your request. Include your account name, device type and the data change you want, and we reply during staffed privacy hours.

ACCOUNT SAFEGUARDS

Six Controls Behind Your Privacy

Privacy at big89 is handled inside the same account flow you use for the lobby and wallet, so requests connect to real records instead of loose messages.

Data we collect

We collect your name, phone, email, login time, IP range, device type and wallet references when you create or use an account. We do not ask for your DANA, OVO or GoPay app PIN.

Cookie use

Our cookies keep your session active, remember language preference and help detect unusual access. You can clear browser cookies from Settings > Site Data, but you may need to log in again.

Account security

Two-step prompts may appear when a new device, browser or IP range opens your account. Check Account > Security > Active Sessions to close a session you do not recognize.

Payment privacy

For QRIS and wallet transactions, we store reference numbers, timestamps and status results needed to match deposits or withdrawals. We do not store full card data or app credentials from DANA, OVO or GoPay.

Retention rules

We keep transaction and account-change records while your account is active and for a reasonable period afterward for dispute handling, security checks and legal requests where local law permits.

Change requests

You can ask us to correct phone, email or identity details after verification. Start from Account > Profile or contact [email protected], and we record the request outcome on your account history.

Privacy Questions We Hear Often

The questions below focus on what happens to your data when you open an account, use wallet rails or return from a new device. We answer in practical steps because privacy choices are easier when you know where to tap, what proof we request, and how long the support team needs to respond during staffed hours.

We collect the details needed to create and secure your account: name, phone number, email, login records, device type and wallet references. We use them for verification, support, payment matching and account-safety checks.

Yes. We store payment references, timestamps, status results and account links needed to match wallet activity. We do not ask for your DANA, OVO or GoPay app PIN, and QRIS records stay tied to your wallet history.

Send your request through live chat, WhatsApp or [email protected]. We confirm ownership first, then prepare the account data we can share, such as profile details, wallet references and recorded privacy changes.

Yes, start from Account > Profile or contact support during 10:00 to 02:00 WIB. We verify your identity before changing contact details because those fields control password recovery and privacy request access.

We may record the device type, IP range, browser and login time. If the access looks different from your usual pattern, we may ask for extra confirmation before showing wallet or account records.

You can ask us to remove eligible account data through [email protected] or live chat. Some transaction, security and dispute records may need to remain for a reasonable period where local law permits.

Only trained account and security staff can access activity records when needed for support, payment matching, security checks or privacy requests. Your activity in VIP Baccarat, Aviator or other rooms is not posted publicly.

Privacy Policy for Your big89 Account

Three Ways to Ask Privacy Questions

Six Controls Behind Your Privacy

Data we collect

Cookie use

Account security

Payment privacy

Retention rules

Change requests

Privacy Questions We Hear Often

01 What account data does big89 collect when I join?

02 Does the Privacy Policy cover DANA, OVO, GoPay and QRIS?

03 How can I ask for a copy of my account data?

04 Can I change my phone number or email?

05 What happens if I log in from a new device?

06 Can I ask big89 to remove my data?

07 Who can see my game and wallet activity?

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